Shipping policy

SHIPPING POLICY

At VELOURA COLLECT, we’re committed to getting your order to you as quickly and smoothly as possible.

Processing Times
Orders are typically processed within 2–5 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times
Estimated delivery times may vary depending on your location and product availability. Most orders arrive within 7–14 business days after shipment.

Please note that some items may ship separately depending on inventory and fulfillment locations.

Delays
While we do our best to ensure timely delivery, VELOURA COLLECT is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances outside of our control.

Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order. VELOURA COLLECT is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, VELOURA COLLECT is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly.

Questions?
For any shipping questions or concerns, contact us at:
velouracollectco@gmail.com